SM
Sheby M
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E-commerce · Automation, AI Agent
ReturnFlow – Refund & Returns Automation
An automated workflow that validates return requests, checks policies and order data, generates labels, and updates customers.
Stack and focus areas
AutomationAIShopifyReturn LabelsPolicy ValidationEmail AutomationCRMRefundsWebhooks
Project description
Support employees manually verified orders, checked eligibility, requested evidence, created labels, tracked parcels, and updated refunds.
I built a workflow that authenticates the customer, validates the request against policy, requests missing information, creates approved return instructions, and tracks the case through resolution.
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