Healthcare, E-commerce · AI Agent, Automation, Chatbot

NordicCare AI – Danish E-commerce Support Automation

A modular n8n customer-support system that interprets Danish emails, retrieves approved skincare templates, generates brand-safe replies with Claude, and escalates sensitive cases for human review.

TECHNOLOGYAutomation, n8n/Make, AI

INDUSTRYHealthcare, E-commerce

PROJECT TYPEAI Agent, Automation, Chatbot

DURATION4–8 weeks

MY ROLEAI product engineer

NordicCare AI – Danish E-commerce Support Automation project view 1

NordicCare AI – Danish E-commerce Support Automation project view 2

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Stack and focus areas

Automationn8n/MakeAIn8nAnthropic ClaudeClaude OpusSupabasePostgreSQLpgvectorRAGDanish LanguageEmail ParsingIntent DetectionTone DetectionRisk ClassificationTemplate MatchingGoogle SheetsGmail APISlackConversation MemoryEscalation WorkflowsGDPRCRM

Project description

The Danish skincare brand needed to manage increasing email volume without losing its natural Danish tone, factual accuracy, or careful communication with an audience primarily consisting of women aged over 40. Sensitive skincare, complaint, refund, and health-related messages required different handling from routine enquiries.

I implemented a modular n8n architecture using Claude Opus, Supabase Vector Store, PostgreSQL memory, Google Sheets, and Gmail. Incoming emails are parsed into structured JSON containing intent, detected tone, risk level, escalation status, and keywords. The system retrieves matching approved templates and relevant knowledge before Claude generates a personalized Danish response. Low-risk messages can be automatically sent, while medium-risk and high-risk cases are marked for review and routed to the support team.

Stack and focus areas

Project description

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