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Business Operations, E-commerce · Automation, AI Agent, Dashboard
An AI operations agent that monitors orders, inventory, returns, customer messages, and fulfilment exceptions across an online store.
Employees manually checked orders, fulfilment, stock levels, returns, and support messages across several e-commerce tools.
I connected Shopify and fulfilment services to an AI operations layer that classifies events, resolves approved routine cases, and creates structured tasks for exceptions requiring staff decisions.