SM
Sheby M
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Business Operations, E-commerce · AI Agent, Automation, Chatbot
ShopAssist AI – Shopify Support Automation
A Shopify assistant that answers product questions, checks orders, supports returns, and escalates unusual customer cases.
Stack and focus areas
AutomationAIShopify APIRAGOrder LookupReturnsHuman HandoffOpenAIConversation AnalyticsCRM
Project description
Customers asked repetitive product, delivery, order, return, and policy questions, but generic chatbots could not access live store context.
I built a Shopify-connected assistant with product and policy retrieval, order lookup tools, return guidance, confidence thresholds, and employee handoff.
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