SM
Sheby M
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Healthcare, Business Operations · AI Agent, Automation, Chatbot
MediCall AI – Healthcare Voice Receptionist
A healthcare voice receptionist that answers approved questions, captures patient details, manages appointments, and escalates urgent calls.
Stack and focus areas
Voice AIAutomationAIVapiRetell AITwilioAppointment BookingHIPAACalendar APICall Summaries
Project description
Medical centers received repetitive calls about services, availability, preparation, appointments, and administrative questions while staff handled in-clinic responsibilities.
I configured a voice agent using clinician-approved content and scheduling rules. It verifies the caller, answers administrative questions, books appointments, records summaries, and immediately escalates emergencies or requests requiring clinical staff.
