Real Estate, Marketing · AI Agent, Automation, Dashboard

TenantCare AI – Complaint Follow-Up Automation

An AI-assisted tenant communication workflow that tracks complaints in ClickUp, conducts follow-ups through voice and SMS, records responses, and escalates unresolved concerns.

TECHNOLOGYAutomation, n8n/Make, AI, Voice AI

INDUSTRYReal Estate, Marketing

PROJECT TYPEAI Agent, Automation, Dashboard

DURATION4–8 weeks

MY ROLEAI product engineer

TenantCare AI – Complaint Follow-Up Automation project view 1

TenantCare AI – Complaint Follow-Up Automation project view 2

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Stack and focus areas

Automationn8n/MakeAIVoice AIn8nOpenAIClickUpVapiTwilioMicrosoft ExcelSMS AutomationComplaint ManagementSentiment AnalysisEmail AutomationEscalation WorkflowsScheduled Follow-UpsCRM

Project description

Property teams manually reviewed open tenant complaints, contacted tenants, asked whether work had been completed, recorded responses, and escalated unresolved issues. Follow-ups could be delayed or inconsistent when complaint volumes increased.

I developed an n8n workflow connected to ClickUp, Vapi, Twilio, OpenAI, and Microsoft Excel. Open complaints are checked on a schedule, and tenants receive a human-like voice call or SMS using an approved script. AI classifies the response, captures satisfaction, identifies unresolved work, and detects urgent language. ClickUp tasks and reporting records are updated automatically, while significant concerns are escalated to the responsible manager.

Stack and focus areas

Project description

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