SM
Sheby M
Loading portfolio experience
Business Operations, Sales · AI Agent, Automation, Chatbot
SupportMate AI – Customer Service Assistant
A production customer-service assistant that answers questions, performs approved actions, and transfers complex cases to employees.
Stack and focus areas
AutomationAIFull StackRAGTool CallingKnowledge BaseHuman HandoffConversation AnalyticsOpenAISupabaseCRM
Project description
Customers needed immediate support, but a basic FAQ chatbot could not use account context, perform actions, or recognize when a case required an employee.
I developed a grounded assistant with retrieval, CRM tools, approved actions, conversation memory, confidence controls, and human handoff. Administrators manage knowledge, prompts, permissions, and quality analytics.
