SM
Sheby M
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Sales, Marketing · AI Agent, Automation, Chatbot
MediaForce Website AI Assistant
A website chatbot for MediaForce that answers service questions from an approved knowledge base, qualifies potential clients, stores lead information, and provides administrators with complete bot controls.
Stack and focus areas
AutomationReactPythonAIOpenAIRAGNext.jsFastAPISupabasepgvectorEmbeddable WidgetWebsite CrawlingLead QualificationHubSpotEmail AutomationConversation AnalyticsKnowledge Base ManagementHuman HandoffCRM
Project description
Prospective clients visiting the MediaForce website had questions about services, pricing, processes, experience, and project suitability. Static pages could not address every situation, and valuable leads could leave without submitting a contact form or speaking with the sales team.
I developed an embeddable AI assistant trained on MediaForce’s approved website content, service information, FAQs, and internal sales material. The chatbot answers visitor questions, recommends relevant services, and asks progressive qualification questions about business goals, budget, timeline, current marketing challenges, and contact preferences. Qualified leads are stored in the dashboard and synchronized with the CRM. Administrators can update the knowledge base, edit bot behavior, review conversations, and control escalation.
