SM
Sheby M
Loading portfolio experience
Business Operations · AI Agent, Automation, API
InboxPilot AI – Email Triage & Drafting
An AI email assistant that classifies incoming messages, retrieves customer context, drafts responses, and escalates sensitive cases.
Stack and focus areas
AutomationAIGmail APIMicrosoft OutlookClaudeEmail ClassificationCRMHuman ReviewRAG
Project description
Employees manually categorized every email, searched for customer information, checked policies, drafted replies, and forwarded messages to the correct department.
I built a workflow that parses each message into intent, urgency, sentiment, customer, order, and risk fields. It retrieves CRM and knowledge-base context, prepares a grounded reply, and either queues it for review or routes it to the correct employee.
